A single portal for your needs
Manage all of your procurement, products and services with an account on TechFocus
TechFocus was founded, and continues to flourish based on a very unique culture. We cater to every client and their dema ..more
TechFocus was founded, and continues to flourish based on a very unique culture. We cater to every client and their dema ..more
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Zendesk Guide is a smart knowledge base that helps tap into that institutional knowledge and puts it to work. With Guide, you can quickly build a customizable help center, online community, and customer service portal so customers get better self-service and agents see improved efficiency and faster resolution. And since it's the only knowledge base native to Zendesk, it integrates seamlessly with Zendesk Support.
Zendesk Guide has the ability to use multiple Help Centers, distinguishable by brand, product, etc. We are able to leverage this well with our multi-brank, multi-product software.
Reporting - Zendesk reporting, in general, has been a barrier for us. We're able to surface some of the metrics we need, but others require exporting data and having our BI + Data Science teams do work.
Not necessarily a disklike, but something we did not get around to due to resource restraints: ability to brand/code to create a specific experience is possible, but know what you're getting into. We didn't leverage this as well as we could have, rather just used the built-in branding tools.
Multiple Help Centers, branded differently based on product and customer. We provide services based on multiple products and support both B2B and B2C. Being able to separate the business needs and support the different customers based on product has been a must.
Q & AProvides forums where employees of various levels can share expertise and processes. | 88% (Based on 6 reviews) |
Link SharingLets users direct one another to content via customized links, foregoing a lengthy search process. | 83% (Based on 7 reviews) |
SearchableIncorporates a search bar to help navigate users to appropriate content. | 81% (Based on 8 reviews) |
VerificationUpdates document administrators after a specified interval of time so as to encourage verification that aged information remains relevant and accurate. | 85% (Based on 5 reviews) |
Role-Based PermissionAllows users access to files based on role, or password protections. | 85% (Based on 7 reviews) |
Public vs PrivateOffers the choice to make a conversation private between specified contributors, or open for public discussion. | 93% (Based on 6 reviews) |
Update NotificationsSends updates to document or file participants when changes have been made. | 78% (Based on 6 reviews) |
Trackable AnalyticsTracks activity within file types to help administrators understand what is being used the most. | 72% (Based on 9 reviews) |
ImportAllows for the importation of content and knowledge from previously implemented tools. | 66% (Based on 8 reviews) |
File ViewingStores and readies various file types for viewing. | 81% (Based on 7 reviews) |
CommentsAllows users to leave notes or comments on various file types for eventual reference. | 85% (Based on 6 reviews) |
Social FeaturesEnables comments, liking and other social features within discussions or documents. | 73% (Based on 5 reviews) |
TaggingAllows users to tag one another in file data or comments for easier search and referencing. | 82% (Based on 6 reviews) |
UploadLets users upload documents, photos and various other file types from their personal devices for greater knowledge sharing. | 88% (Based on 5 reviews) |